Cancellations & refunds

Every club starts with a 30-day free trial. Cancel any time before it ends and there is nothing to pay — no card is charged and no invoice is raised.

• You can cancel at any time from your club's admin area, or by emailing us.
• There is no notice period and no cancellation fee. Your club keeps access until the end of the month you have already paid for.
• We don't refund part-months, because the month is billed in advance and used. If you cancel the day after a renewal and believe that's unfair in your circumstances, email us and we'll look at it.
• You will not be billed again after you cancel.

Switching an optional feature off reduces your monthly price from the next billing date. The month already paid is not refunded. A feature can be switched again after the short cooldown shown in the admin area.

• Members can no longer sign in once the paid period ends.
• Automatic routines stop: no further payment requests, fines, renewals or reminders are sent, and saved cards are no longer charged.
• We keep your club's data for 90 days so you can restart or ask for an export. After that it is deleted, and we'll delete it sooner if you ask.

Money members pay for match fees, memberships, fines, kit and tickets goes to your club's own Stripe account, so those refunds are yours to make. Administrators can refund a payment in full or in part from the payments area, and can choose whether a refund also cancels the member's membership — a refund does not have to end an active subscription.

A member should always ask their club first. We can't refund money we never received.

• If a member's monthly membership payment fails, the amount reappears as outstanding in their account and they are notified so they can pay it.
• If your club's own subscription payment fails, we'll retry and email your administrators before any loss of access.
• Chargebacks raised against your club's Stripe account are handled between your club and Stripe. Please talk to us before raising one against your Clubo subscription — it is almost always quicker to sort out directly.

Use the admin area, or email hello@club-o.app from an administrator address. This policy forms part of our terms of service.