Terms of service

By creating a club on Clubo you agree to these terms on behalf of that club. "We" and "us" mean Clubo Software Ltd; "you" means the club or organisation using the service, acting through the administrators it appoints.

Your players and members accept separate member terms when they join, covering what a saved card can be charged for and acceptable use. Those terms do not replace your own club rules.

• Every new club gets a 60-day free trial. Nothing is charged during it.
• After the trial you pay for the plan you choose — Core at £22.00 per month up to Complete at £34.00 per month — plus any extra teams. Prices are shown in your admin area before you confirm. You can change plan once every 31 days.
• If you run more than one club on the same account, the first club pays its plan in full and each additional club pays a reduced amount. All of your clubs are billed together as one monthly payment, itemised per club on your invoice, which you can download from the admin area. Cancelling one club removes its line from the next payment.
• Subscriptions are billed monthly in advance and renew until cancelled.
• Turning a feature on or off changes your monthly price from the next billing date. A feature can be switched again after a short cooldown, shown in the admin area.
• We may change prices with at least 30 days' notice by email to your administrators. If you don't accept a change you may cancel before it takes effect.

• Card payments are processed by Stripe. We don't store card numbers; Stripe holds them and we hold only references to them.
• Money your members pay you — match fees, memberships, fines, kit, tickets — goes to your club's own Stripe account, not to us. Card processing fees apply to those payments and are deducted by Stripe.
• You are responsible for your Stripe account, the accuracy of what you charge, and any refunds or chargebacks arising from it.

• What you charge is your decision. Match fees, membership prices, fines, blocking rules and automatic collections are configured by your administrators. We provide the tooling; we don't set your club's rules or verify them.
• Tell your members what you will charge and when, before you switch automatic collection or fines on. Keep your own club rules consistent with what the app does.
• Keep administrator access limited to people who should have it, and remove access when volunteers change role.
• Make sure the member data you enter is accurate and that you have the right to enter it — including for players under 18, where the appropriate parent or guardian consent must be in place.

You agree not to:

• use Clubo to send unsolicited marketing, or for anything unlawful;
• attempt to access another club's data, or probe, scan or interfere with the service;
• upload content you don't have the rights to, or content that is abusive or unlawful;
• resell or white-label the service without our written agreement.

Clubo — its software, design, wording, structure, features, workflows, documentation and brand — belongs to Clubo Software Ltd. Clubs, admins and members are given permission to use it to run their club, and nothing more. In particular, you agree not to copy, reproduce, adapt, translate, reverse-engineer, decompile, scrape or extract any part of Clubo, its content, data, screens, ideas or know-how, and not to use any of it — directly or indirectly, alone or with anyone else — to build, run, market or assist a product or service that competes with Clubo. You also agree not to share access, screenshots or exports with anyone doing so, and not to use Clubo for benchmarking or competitive analysis without our written agreement.

Your club's own information — your members, fixtures, payments and content — stays yours. The platform, and any improvements we make to it, stay ours. Feedback and suggestions you send us may be used to improve Clubo without any obligation to you.

We may suspend an account that materially breaches this section, and will tell you why.

We work to keep Clubo available and reliable, but we don't offer a guaranteed uptime level. Maintenance, upstream provider issues and faults can interrupt the service. Support is by email and through the in-app contact form; we aim to respond to enquiries within one working day.

You keep ownership of your club's data. How we handle it, and the roles each of us plays under UK data protection law, are set out in our privacy policy. Clubo Software Ltd is registered with the Information Commissioner's Office, registration number ZC230387.

Cancellation and refunds are covered in our cancellations and refunds policy, which forms part of these terms.

• Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
• Subject to that, our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period.
• We are not liable for indirect or consequential loss, lost revenue, or for amounts your members owe you and don't pay.

We may update these terms. Material changes will be notified to your administrators by email or in the app at least 30 days before they take effect. Continuing to use Clubo after that date means you accept the updated terms.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions about them can go to hello@club-o.app.