Member terms

Clubo is the app your club uses to run availability, fixtures, payments, memberships and communications. Your club decides its own rules — match fees, training fees, membership prices, fines and when they apply. We provide the tooling and move the money; we do not set your club's fees and we cannot waive or change them.

Money you pay goes to your club's own payment account, not to us. If you disagree with an amount, raise it with your club — see section 4.

Administrators who create and run a club also accept our club terms of service.

• Saving a card is optional. If you save one, you authorise your club to charge it for match fees, training and sign-on fees, fines, memberships and renewals, bookings, shop and ticket orders, and any outstanding balance on your account.
• The amount will differ each time. What is taken depends on the match fees and fines your club has applied to you, and on what you have bought or booked.
• Cards are held securely by Stripe, our payment processor. We store references to a card, never the card number itself.
• You can remove a saved card at any time in My Wallet using the bin icon. That stops future automatic payments. Anything already owed stays owed and can be paid manually.
• A payment may fail (for example insufficient funds). Your club can request it again, and may apply its own rules — such as blocking availability — while a balance is unpaid.

Card payments carry a processing fee charged by Stripe. Each club decides, at its own discretion, whether to absorb that fee or pass some or all of it on to its members. Where your club passes it on, the fee is shown as part of the amount before you pay, and is included in an automatic card payment.

• Every charge appears in My Payments with what it was for and when it was taken. You can query a charge there and your club's administrators will see it.
• Questions about whether a fee or fine is right, or about a refund, are for your club to decide. We can only help with technical problems, not with your club's decisions.
• Nothing here affects your rights against your bank or card provider for a payment you did not authorise.

• Keep your sign-in details, PIN and passkeys to yourself; don't share your account.
• Give accurate information, and keep your contact details up to date.
• An account for someone under 18 must be set up and managed by a parent or guardian, who accepts these terms on their behalf.
• Your club can remove your access when you leave, and can see the club information held about you.

You agree not to:

• share your account access, screens, exports or club data with anyone outside your club;
• attempt to access another member's or another club's data, or probe, scan or interfere with the service;
• upload content you don't have the rights to, or content that is abusive or unlawful;
• use Clubo to send unsolicited marketing, or for anything unlawful.

Clubo — its software, design, wording, structure, features, workflows and brand — belongs to Clubo Software Ltd. You are given permission to use it to take part in your club, and nothing more. In particular, you agree not to copy, reproduce, adapt, reverse-engineer, decompile, scrape or extract any part of Clubo, its content, data, screens, ideas or know-how, and not to use any of it — directly or indirectly, alone or with anyone else — to build, run, market or assist a product or service that competes with Clubo. You also agree not to share screenshots or exports with anyone doing so, and not to use Clubo for benchmarking or competitive analysis without our written agreement.

Your own content stays yours. The platform, and any improvements we make to it, stay ours. We may suspend access that materially breaches this section, and will say why.

Your club holds your member data and decides how it is used to run the club; we look after it on the club's behalf. What we collect and why is set out in our privacy policy, including how to ask for a copy of your data or for it to be removed. Clubo Software Ltd is registered with the Information Commissioner's Office, registration number C2015283.

• We work to keep Clubo available and reliable, but faults, maintenance and provider issues can interrupt it.
• Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
• Subject to that, we are not liable for your club's decisions, for fees or fines it applies, or for indirect or consequential loss.

We may update these terms. If we change them materially we will ask you to accept the new version in the app, and we keep a record of the version you accepted and when. Questions can go to hello@club-o.app. These terms are governed by the laws of England and Wales.